Refund policy

Refund Policy

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Returns
We do not accept returns as all items are custom made to order. If you have an issue with an item you have ordered, please reach out to us via email and we will do everything we can to make it right.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sparklecustomorder@gmail.com. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.